| ST
LogiTrack Pte Ltd was awarded a contract to design,
supply and install an Electronic Library Management System
(ELiMS®) for National Library
Board, the largest library managing agency in Singapore
with more than 8 million library materials. ELiMS®
uses radio frequency identification (RFID) technology
to collect data from the library materials.
The
implementation of ELiMS® is
part of NLB's continuous effort to improve its reliability,
efficiency and service level in the managing of its
network of public libraries. As the metropolitan library
system with the highest loan rate in the world with
25 million loans per year, it sometimes took more than
an hour to queue to check items out and another hour
to return it. Also, with staff on counter stamping items
for loans and returns, there was an acute shortage of
library staff available to provide value-added services
that more sophisticated customer demanded.
With
the RFID technology, the checkout time for materials
was reduced to less than 5 minutes on the average and
the return of items to zero time with zero queues. If
NLB has adhered to its former service method, more than
2,000 staff would be stamping the 25 million materials
that went through the libraries last year.
With
the various activities fully automated and the DIY concept,
library staff are now freed to focus on providing value-added
services such as membership and enquiry services, and
helping readers find their way to the library materials
of their choice.
With
library visitorship now at over 20 million a year, the
libraries' adoption of ELiMS®
has helped to solve a business workflow challenge and
at the same time, assist NLB in changing its image from
a mere repository of items to a fully equipped information
resource centre for the New Economy.
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| Pasir
Ris Community Library - the latest library to implement
ELiMS® |
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| The
Bookdrop - ELiMS®
has reduced item return time and queues to zero |
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| The
Borrowing Station - ELiMS®has
greatly shortened the checkout
time for library materials to under 5 minutes |
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| With
ELiMS®,
libraries can concentrate more on their role as
information resource centres. |
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